Kiosk Branchless Banking growing fast in Pakistan

 

Pakistan sees rapid growth in Kiosk Branchless Banking 

Kiosk branchless banking has emerged as one of Pakistan’s fastest-growing financial service models in 2025, transforming how banking reaches remote and underserved communities. Using biometric verification, agent-operated kiosks, and real-time payment systems like RAAST, this model supports the country’s broader financial inclusion goals.

What Is Kiosk Branchless Banking?

Kiosk branchless banking allows users to perform essential banking transactions through digital self-service kiosks or agent-managed Customer Service Points (CSPs). These are often located in local markets, shops, or public areas—bringing banking services to the doorstep of rural and semi-urban populations.

Key Services Offered

·        Account Opening: Instant savings account setup using NADRA-based biometric verification

·        Deposits & Withdrawals: Secure cash transactions via fingerprint authentication

·        Fund Transfers: Real-time transfers through RAAST and 1LINK networks

·        Bill Payments & Mobile Top-Ups: Utility bills and mobile recharge for all networks

·        Loan Disbursement & Repayments: Access to microloans and installment payments

·        Insurance Enrollment: Registration for micro-insurance and welfare programs

·        Balance Inquiries & Mini Statements

 

Read More         State Bank of Pakistan (SBP) mandates biometric verification for all branchless banking transactions



Technology Infrastructure

These kiosks are equipped with:

·        Biometric scanners integrated with NADRA

·        POS systems & touchscreens for guided transactions

·        Cash acceptors/dispensers and thermal printers

·        Real-time banking software connected to central bank systems

Agents are trained and certified to ensure customer trust and security.

Regulatory Framework (2025)

Under the State Bank of Pakistan’s updated Branchless Banking Regulations, key requirements include:

·        Mandatory biometric verification for all transactions

·        Rigorous agent onboarding and training protocols

·        Daily transaction limits between PKR 10,000–50,000

·        Full integration with RAAST for instant payments

·        End-to-end cybersecurity and data protection mechanisms

 

Read More         Pakistan seeing growing trend of digital payments



Customer & Institutional Benefits

For Customers:

·        Access to banking in remote areas

·        No minimum balance or hidden fees

·        Secure, fast, and fraud-proof transactions

·        Extended operating hours compared to traditional banks

For Banks & Agents:

·        Lower operational costs

·        Wider customer outreach

·        Commission-based revenue streams

·        Contribution to national digital and financial inclusion goals

Challenges & Solutions

Challenge

Resolution

Limited internet access

Offline sync and mobile connectivity

Low digital awareness

Community training and outreach

Agent knowledge gaps

Mandatory training via banks/SBP

Transaction restrictions

Customized account types for flexibility

 

 

Role of RAAST & Fintech

RAAST, Pakistan’s real-time payment gateway, powers instant, cost-effective transfers across kiosk networks. Fintech platforms like Easypaisa and JazzCash further enhance accessibility with mobile wallets, microloans, and bill payment features available at kiosk points.

Quick Summary

Feature

Details

Service Model

Digital kiosks & agent-managed CSPs

Technology

Biometrics, POS, real-time banking, RAAST

Services Offered

Deposits, transfers, loans, bills, insurance

Regulator

State Bank of Pakistan

Daily Limits

Up to PKR 50,000 (institution-dependent)

Key Beneficiaries

Rural, unbanked, and low-income communities

 

 

Conclusion

Kiosk branchless banking in 2025 is redefining financial access in Pakistan—bridging the gap between technology and inclusion. Backed by the SBP, empowered by RAAST, and supported by fintech innovation, this model is a cornerstone of the country’s digital financial ecosystem.

As the network grows, it promises to bring secure, convenient, and inclusive banking to millions more across Pakistan.

Source: bloompakistan.com

Post a Comment

Previous Post Next Post