Banking Ombudsman resolves over 27,000 complaints in 2022
The Banking Mohtasib Pakistan (BMP) has resolved 27,658 complaints
against commercial banks in 2022, giving customers relief of Rs. 974.36 million.
Banking
Mohtasib Pakistan Kamran Shehzad in a statement said that out of 35,265
complaints, 21,822 (79 percent) were resolved amicably through reconciliation,
734 (3 percent) complaints were decided after formal hearings while 5,102 (18
percent) cases were disposed of or rejected for being incomplete, frivolous or
due to lack of jurisdiction.
He said 7,607 complaints remained outstanding as on December 31,
2022.
Shehzad said
that there was an increase of 31 percent in receipt of public complaints lodged
directly with BMP.
He said that
the Banking Mohtasib has extended its outreach by opening up two new offices in
Faisalabad and Muzaffarabad respectively.