Tech and education gap puts banks at risk of financial crimes, experts warn

 

Tech and education gap puts banks at risk of financial crimes, experts warn

Experts emphasize that Pakistan must invest in technological advancements and enhance customer awareness to counter the escalating incidents of financial crimes throughout the country. This was discussed at a conference titled "Financial Crimes in the Digital Age" held on Saturday.

Sirajuddin Aziz, Federal Banking Ombudsman and senior banker, the chief guest at the conference, stressed the importance of continuous upgrades to banking systems to fortify customer data security. He advocated for reforms to address loopholes in practices and mechanisms that expose customer data to white-collar criminals.

 

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Aziz highlighted the irony that victims of financial crimes in Pakistan are often highly qualified individuals, while fraudsters, though less educated, excel at deceiving the public to obtain credentials for stealing money from bank accounts. This underscores the urgent need for awareness campaigns among both bankers and customers.

Nadeem Hussain, chairman of Pakistan Fintech Network, asserted that banks bear the primary responsibility to cultivate a culture of awareness about data privacy, starting within the system and extending to customers. Investments in technology and education are crucial.

 

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Hussain pointed out the vulnerability of customers' personal details, including OTPs, in the digital age due to their presence on the dark web. He recommended that banks adopt new software and applications to protect this data, and customers should regularly change their passwords.

Hazem Mulhim, founder and CEO of Eastnets, discussed the emergence of the fourth industrial revolution, with Artificial Intelligence transforming every industry, including finance. Global financial institutions require Rs400 billion for system revamping through cybersecurity technology acquisition and workforce capacity building. Organized financial crimes now constitute 2 percent of the global GDP.

 

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While regulatory measures and penalties have been imposed on financial institutions by banking regulators to prevent money loss to criminals, these alone are insufficient to curb the menace. Pakistan, being an emerging and critical market for the financial sector, must continually update its systems with advanced technological solutions to maintain its position on the Financial Action Task Force (FATF) whitelist, according to the Eastnets CEO.

The conference also featured panel discussions addressing challenges in digital banking, banking compliance, and anti-money laundering.

Source: The News

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