Mobilink Bank investing on digital automation solutions
Mobilink Bank, a top digital
microfinance bank in Pakistan, has signed an agreement with Mercurial Minds
(M.M.), a leading provider of intelligent automation solutions. This
collaboration represents a major step in Mobilink Bank’s digital transformation
journey, aimed at boosting operational efficiency, enhancing customer
experiences, and reinforcing its leadership in the microfinance sector.
As part of the VEON group—a global
digital operator serving nearly 160 million customers across six diverse
markets—Mobilink Bank is committed to integrating advanced technologies to
elevate its services.
Under this partnership, M.M.’s
state-of-the-art automation solutions will be implemented across Mobilink
Bank’s operations. These solutions are designed to streamline key processes,
reduce manual tasks, and improve accuracy and productivity. By automating
repetitive tasks, the bank will be able to allocate resources more
strategically and deliver superior service to its customers. This collaboration
underscores the shared commitment of both organizations to innovation and
excellence.
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Adil Ali Abbasi, Chief Financial
Officer of Mobilink Bank, stated, “Our collaboration with M.M. aligns
seamlessly with our vision of providing transformative digital and financial
solutions. Leveraging advanced technology will enhance our efficiency and
controls, and we are confident this partnership will bolster our operational
agility and service standards.”
The integration of Intelligent
Robotic Process Automation (RPA) will allow Mobilink Bank to automate routine
tasks, streamline complex processes, and optimize workflows. This technology is
set to revolutionize the bank’s operations, delivering significant improvements
in process effectiveness and control—key factors in the banking sector’s
success.
Safwan Khalid, CEO of M.M., expressed
enthusiasm about the partnership, saying, “We are thrilled to assist Mobilink
Bank with our intelligent automation solutions. Our technology will reduce
labor-intensive tasks, boost operational efficiency, and enhance the quality of
service provided to their clients.”
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Mobilink Bank, known for its
innovation and digital transformation, remains dedicated to offering accessible
and affordable financial services through Alternate Delivery Channels (ADCs).
The bank continues to lead the industry with innovative solutions that meet the
evolving needs of individuals and businesses.
Source: Pro Pakistani