Banking Mohtasib resolved over 16,000 complaints in first half of 2025
The Banking Mohtasib of Pakistan
provided financial relief totaling Rs882.25 million to consumers in the first
half of 2025 (January to June), resolving 16,006 customer complaints during the
period.
This marks a notable increase from
the same period in 2024, when 12,568 complaints were resolved and Rs681.07
million in relief was granted. The 2025 figures represent a rise of
approximately 4,000 additional cases handled and Rs201 million more in consumer
compensation.
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Mohtasib warns banking consumers to be aware of fraudsters
According to official data, nearly
94% of complaints—15,084 cases—were settled amicably, while the remaining 6%
(922 cases) were resolved through formal hearings, resulting in official orders
issued by the Banking Mohtasib.
The volume of complaints remains
high, particularly against commercial banks. From January 1 to June 30, 2025, a
total of 16,915 new complaints were registered, including 3,482 cases submitted
through the Prime Minister’s Citizen Portal.
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Ombudsman grants Rs. 972.33 million relief to customers
Banking Mohtasib Sirajuddin Aziz
reiterated the importance of consumer awareness in preventing fraud and
financial scams. He urged the public not to share personal or banking
information with unauthorized individuals and advised immediate contact with
bank branches or helplines in case of suspicious activity.
Source: APP